While holiday shopping, Barnes and Jess are caught in the middle of a mall shooting, with the exits rigged so no one can escape. Also, Gaines, Hana and Ortiz try to help from the outside, knowing their team's family members are inside and at risk.
Quest roles:
Julian McMahon(SSA Jess LaCroix), Yaya Gosselin(Natalia 'Tali' LaCroix), Terry O'Quinn(Byron LaCroix), Mat Hostetler(Bomb Tech), Jennifer Landon(Sarah Allen), Fedna Jacquet(Charlotte Gaines), K. Todd Freeman(Linwood Williams), Frank Deal(Capt. Tim Taylor), Reggie Talley(Eddie Williams), Marceline Hugot(Blanche), Jeff Brooks(Maury), Lucas Kane(Man / Rob Murphy), Kwabena Ampofo(Mall Security Guard), Jason Etter(Daniel), Oriana Bustamante(Ingrid Vargas), Christian Hopper(Tommy), Kevin Rodriguez(Clay), Mark Steven Dancewicz(NYPD Cop 2), Timothy David(Employee), Matt Golden(Don), Amanda Leigh Bell(Julia O'Hearn), Monica Delgado(Medic), Paul Anderson(SWAT Officer)