When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents - and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
Quest roles:
Kaliko Kauahi(Sandra Kaluiokalani), Kelly Schumann(Justine), Amir M. Korangy(Sayid), Fred Melamed(Richard), Meagen Fay(Marilyn), Troy Metcalf(Blue Collar Customer), Clint Culp(Sadsack Customer), Amy Tolsky(Customer), Christopher Riordan(Chris (uncredited)), Jay Linzy(Customer 2), Tye Edwards(Customer), Jamila Webb(Tiffany), Mariana Tosca(Heather (uncredited)), Danny Gura(Elias (uncredited)), Selisha Shertick(Sarah (uncredited)), Connie Schiro(Customer 1), Cornelius Prince Edwards II(Jaylen), George Caleodis(Odd Customer)